Affordable Pool Heating recognises the importance of protecting an individual’s privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold. Personal information is information or an opinion about an individual who is reasonably identifiable.
Collecting personal information
Affordable Pool Heating will be fair and open about the way we collect information about you and what we intend to do with the information. Affordable Pool Heating may collect and hold personal information about you such as your name, address, telephone number, date of birth and any other information you may voluntarily provide to us.
Affordable Pool Heating collects most personal information directly from you, for example when you provide information through market surveys, product focus groups, the websites operated by Affordable Pool Heating, our customer assistance service, email communications and telephone enquiries. Third parties and related companies may also share information with us. We may also collect your personal information if you enter a competition or promotion we run (either directly or through our marketing agents), or through a recruitment or employment agency.
Using personal information
Affordable Pool Heating only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by an Australian law or court or tribunal order.
We may use personal information we collect about you for a number of purposes including:
- To tell you about other products and services that may be of interest to you;
- To learn more about your level of satisfaction, your expectations of us and how we can meet them;
- To run a competition or promotion you have entered;
- To consider you for a position at Affordable Solar for which you have applied;
- To acquire goods or services from you or from your employer;
- For other purposes to which you have consented; and
- As required or permitted by relevant laws and regulations.
Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you. If you do not provide your personal information, Affordable Pool Heating is less able to perform the above functions.
Disclosing personal information
Affordable Pool Heating may need to disclose personal information outside of the jurisdiction from which it was collected. When we disclose your personal information overseas, Affordable Pool Heating is generally required to take reasonable measures to ensure that your information is held, managed and accessed in accordance with the standards that apply in Australia. In relation to health information about an individual, we will generally only disclose the information outside of the state or territory where we collected it if we reasonably believe that the recipient of the information is subject to a law, binding scheme or contract which upholds principles for fair handling of the information that are substantially similar to the principles that apply in the state or territory of collection.
We may disclose personal information we collect about you for different purposes including:
- To assist our related companies and other service providers (such as information technology service providers so that they can provide the services that we have contracted out to them;
- To provide information to our Dealers so that they can provide goods or services to you or respond to a complaint by you, or to help them improve the quality and standard of service they provide to you;
- To your nominated referees so that we may check your references if you are applying for a position with Affordable Pool Heating; and;
- As required by relevant laws and regulations.
Affordable Pool Heating may disclose personal information to such entities located outside Australia. We will not sell, rent or trade your information to/with any other organisation.
We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected. If you do not consent to Affordable Pool Heating collecting, using and/or disclosing your personal information, this may affect Affordable Pool Heating’s ability to deliver and improve its products and services.
Marketing and privacy
Affordable Pool Heating sends marketing materials to its customers and other people who have provided Affordable Pool Heating with personal information from time to time about products and services offered by Affordable Pool Heating, its Dealers and its affiliates. If you do not wish to receive marketing materials from Affordable Pool Heating or its affiliates, please complete the opt-out provision on the marketing information sent to you and return it to Affordable Pool Heating. Affordable Pool Heating will note your request and respect your wish not to receive any marketing materials.
Protecting personal information
Affordable Pool Heating will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, modification and disclosure. Affordable Pool Heating stores personal information in transmission logs and archive systems for a period Affordable Pool Heating considers reasonable depending on the primary purpose for which that information was collected. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information. The physical and electronic security systems at Affordable Pool Heating comply with the guidelines of the Information Commissioner.
Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the guidelines of the Information Commissioner.
Affordable Pool Heating will ensure that its employees receive training (and refresher training) about the management of personal information relevant to the irrespective roles and responsibilities.
Accessing and requesting correction of personal information
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under the privacy legislation, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information we will tell you why.
If you wish to obtain access to and/or correct your personal information held by Affordable Pool Heating, please contact Affordable Pool Heating. Affordable Pool Heating will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access to personal information, in most cases Affordable Pool Heating will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information and Affordable Pool Heating agrees with your request, these changes will be made as soon as practicable. If Affordable Pool Heating does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you remain dissatisfied you may also complain to the Information Commissioner (at www.oaic.gov.au).
Resolving your concerns
If you have a complaint regarding Affordable Pool Heating’s management of your personal information, please prepare your complaint in writing and email Affordable Pool Heating. Affordable Pool Heating will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.
Privacy and Affordable Solar employees
Affordable Pool Heating may disclose personal information held in its employment records for different purposes including: to our related companies (such as General Motors and Affordable Pool Heating New Zealand) and to service providers (such as information technology service providers, payroll service providers, recruitment service providers, third parties that provide services in relation to Affordable Pool Heating’s internal feedback and reporting programs and service providers who assist Affordable Pool Heating with “on-boarding” new staff) so that they can provide the services that Affordable Pool Heating has contracted to them to perform.
Affordable Pool Heating employees may seek to access, update or correct the personal information which Affordable Pool Heating holds about them by contacting their Human Resources Manager. Such requests will be assessed on a case by case basis.
- Independent contractors;
- Secondees into Affordable Pool Heating who remain employees of the seconding client or firm;
- Voluntary work experience students; or
- Job applicants.